Verify your Shopify tracking
Confirm the Shopify app connection, storefront app embed, and first Apex telemetry signal during onboarding.
Apex separates platform connection from live telemetry. A connected Shopify app means Apex has the Shopify install record and pixel state. Receiving data means Apex has seen recent storefront telemetry for the shop. Onboarding uses the go-live verification check to read recent installation signals and show when Apex is receiving data.
Confirm the app embed
- Open the Shopify theme editor for the published theme.
- Confirm the Apex app embed is enabled.
- Save the theme after changing the embed state.
Send a test visit
- Open the live storefront in a normal browser tab.
- Visit a product or collection page.
- Return to Apex onboarding and run the install verification again.
Understand the states
- Connected means Apex found the platform app connection before traffic verification.
- Receiving data means Apex received a fresh storefront pageview and visitor signal during the verification window.
- Partial means Apex has some telemetry, but one or more checks still need a signal.
Troubleshooting
- Embed not enabled: enable the Apex app embed in the live theme and save.
- Wrong theme published: repeat the embed step on the current published theme.
- Consent blockers: if a consent manager blocks scripts or storage before consent, grant test consent and send another visit.
- Telemetry delay: wait briefly, then run verification again.